Shipping & returns
1) Do you ship Online Furniture to my city and location?
Yes, once you click on any Solid wood furniture product, there is a tab stating Check delivery estimate for your pin code. You can enter your pin code in that tab and find out whether we deliver in your area and the expected delivery time for your product.
2) What is the estimated delivery time?
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within the delivery time of the product, mentioned on the product page While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you. Normal Delivery terms 7 - 10 days working days for in-stock products, all the pre-order may take 12-16 weeks.
3) Are there any shipping charges or any additional hidden charges?
Yes, shipping charges are there but no hidden charges, shipments are free of charge when pickup from our warehouse. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
4) How do I track my order?
We try our best to deliver your product before the promised dates. In a few cases, however, we take closer to our promised 10 days for delivery. In such cases, we proactively call/email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order, do give us a call at our customer care number or email us at thehomedekoraus@gmail.com. Currently, there is no online mechanism to check the status of your order.
5) What should I check when the product is delivered to me?
Please check for all the following below:
• Please check on all external surfaces across the product for any breakages, cracks, chip-offs etc.
• For all products that involve assembly, please ensure that all nuts and bolts are present and they fit well. if any help needed then please let us know
• Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter the structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on the hardwood products
• Hardwood products may expand a small extent during the moonsoon months because of which some drawers may get stuck! There is nothing to worry on this front - It becomes normal again after rainy season pass.
Once the product is delivered, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
6) What if I have received a damaged product?
We work on highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please get in touch with us on our customer care number or write to us at thehomedekoraus@gmail.com. Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measures to solve the problem. If you change your mind and don't want it replaced and want a refund, in that case, you will be charged for the delivery pick-up charges.
7) Do I need to submit any document for products to be delivered to my address?
Generally, there is no need to submit any document for the shipping or delivery of your products.
8) Do you ship internationally?
Yes, The Home Dekor ship items outside of Australia at additional cost.
9) How do I change my shipping address after my order has been placed?
Kindly email us at thehomedekoraus@gmail.com and tell us your new shipping address.
We have a 30-day return policy, which means you have 30 days after you receive the item to request a return. If you are out of town, please contact us in advance so we can hold your item(s) until you return. The 30-day return policy takes effect upon delivery, regardless of whether you are on vacation or unable to open the package. We must be contacted 48 hours after the delivery date for a return.
To initiate a return, you can contact us at thehomedekoraus@gmail.com. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to ship your order. Items sent back to us without first requesting a return will not be accepted. The products must be:
• In original condition (new)
• Unwashed and unworn
• in the original packaging
Restocking fees:
No restocking fees.
Return method:
by mail. After you request a return, if your return is accepted, we will send you instructions on how and where to send your package.
